Terms.

By using SYNC, our websites and related services (together, the “Service”) provided by iSyncSO B.V. (“we”, “us”, “our”), you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Service.

We may update these Terms from time to time. Continuing to use the Service after a change means you accept the revised Terms.

• You must be at least 16 years old to use the Service.
• You must give accurate and complete registration information and keep it up to date.
• You are responsible for keeping your account credentials confidential and for everything done under your account.
• You must tell us straight away about any unauthorised access to your account.
• We may suspend or end accounts that break these Terms.

SYNC is an agent that researches accounts from public sources, scores them against up to twelve criteria that you can edit, writes a dossier with a business case, maps the buying group, and drafts one message to your writing rules. CIDE is the engine underneath. By default, nothing is sent until a person approves it, and messages are sent from your own mailbox.

We may change, suspend or discontinue any part of the Service. We will make reasonable efforts to tell you about material changes.

You decide what is sent. Every account starts with approval on each send, and you can relax that per account. You are responsible for the messages sent from your workspace, including those sent after you relax approval, and for having a lawful basis to contact the people you write to.

Rules that apply to outbound messages in the markets you write to: [to be reviewed and published].

You agree not to:

• Use the Service for any unlawful purpose or in breach of any applicable law or regulation.
• Try to gain unauthorised access to other accounts, systems or networks.
• Interfere with or disrupt the Service or its infrastructure.
• Upload malicious code, viruses or harmful data.
• Reverse engineer, decompile or disassemble any part of the Service.
• Use the Service to send messages that break the rules on unsolicited communication where your recipients are, including sending without the consent or other legal basis those rules require, or sending bulk messages that are not written for the person who receives them (spam). You are responsible for having that basis before SYNC sends on your behalf.
• Resell or redistribute the Service without our written consent.

• Paid plans are billed in advance, monthly or annually, per seat. Current prices are on the pricing page.
• All fees are non-refundable unless we say otherwise or the law requires it.
• We may change pricing with at least 30 days’ notice before your next billing cycle.
• If payment fails, we may suspend access to paid features until the balance is settled.
• You are responsible for any applicable taxes.

You keep ownership of all data you submit to the Service (“Your Data”). You give us a limited licence to process Your Data only to provide and improve the Service. Workspace data is stored in the EU (Ireland).

We handle Your Data as set out in our Privacy policy and, where it applies, the DPA. Ask us, and we export or delete Your Data. We answer within one month: privacy@isyncso.com.

The Service, including its design, code, algorithms, branding, content and documentation, is owned by iSyncSO and protected by intellectual property law. You may not copy, reproduce or create derivative works from any part of the Service without our prior written consent.

We may use any feedback, suggestions or ideas you give us about the Service without obligation to you.

The Service connects to third-party services, such as your Microsoft or Google mailbox, and may link to others. We are not responsible for their availability, accuracy or practices. Your use of them is subject to their own terms and policies. The companies that process personal data for us are on the sub-processor list.

To the maximum extent permitted by law, iSyncSO is not liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data or business opportunities, arising from your use of the Service.

Our total liability for any claim arising from the Service will not exceed the amount you paid us in the 12 months before the claim.

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

You agree to indemnify and hold harmless iSyncSO, its officers, directors, employees and agents from any claims, damages, losses or expenses arising from your use of the Service or your breach of these Terms.

You may close your account at any time. We may end or suspend your access for breach of these Terms, or for any other reason with reasonable notice. When access ends, your right to use the Service ends immediately. Ask us, and we export or delete Your Data; we answer within one month. Provisions that by their nature should survive (including liability, indemnification and intellectual property) stay in effect.

The law that governs these Terms, and the courts that hear any dispute arising from them or from the Service: [governing law to publish].